PLACERVILLE, CALIFORNIA

Real Estate

The customer is always right unless they’re wrong

By From page C3 | June 08, 2012

Prior to the 20th century customer service wasn’t all that important to trade and commerce. Today consumer spending accounts for nearly two-thirds of our GNP but it wasn’t always like that. In the 1800s consumers had a limited selection of goods and services. Products and skilled services were so in demand that those who controlled their distribution could pretty much name their price and delivery schedule. Customers would either purchase retail merchandise available or go without.

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