On June 21, I received a phone call from a male identifying himself as a Dell employee. The caller ID came up as unavailable. He said he was calling because my compter information at Dell was showing too many error messages, and there was a virus. He asked if I was at my computer. I said no. He asked me to go to my computer, and he would tell me what to do. He was very insistent that I do it right now. I said, so you are telling me my Norton Anti-virus isn’t working. He just stated, I need you to go to your computer now, and I will tell you what to do. I told him no I can’t do that right now, this isn’t a good time for me, and I hung up.
I called Dell Computers Solution Station, and spoke with a supervisor. I shared what happened. I asked if Dell would ever conduct business this way. His answer was no. He stated, Dell does not monitor personal computers in this manner, nor would they make a first contact and state something like that. Also,whenever Dell has returned a call to me regarding an issue, a phone number always appears on the caller ID. The supervisor also asked if the person had wanted any personal information. I said I didn’t give him the chance to ask. I hung up.
Alert: No matter how pushy they are, don’t fall for it. Just hang up. Then follow up.
MELBA J. LEAL