Wednesday, July 30, 2014
PLACERVILLE, CALIFORNIA
99 CENTS

Comcast problems

By
From page A5 | March 06, 2013 |

EDITOR:

What has happened to Comcast? I think they have bitten off more than they can chew.

For many months, at least since the beginning of 2012 (I have been keeping written notes since May 2012), at approximately the same time every day, the TV goes bonkers. Lines go across the screen and then the picture is like a scrambledpuzzle and disappears. Then the same message comes on the blank screen — “One Moment Please. This channel should be available shortly.” And has the same reference number each time, which doesn’t mean a thing to the Comcast employees.

This starts either from around 7:30 or 9 a.m. every morning or around 7:30 or 8 p.m. every night. It could be off several hours. Either a person can’t watch the news in the morning or can’t watch a lot of the shows at night. These are the main channels that are affected, but not the advanced, special or shopping channels. A person can call the Comcast office, but no one there seems to know anything and has no clue as to the reference number. They will send a maintenance person out but will maintain that it is the customer’s fault.

Case in point: Around July, a maintenance man came to the house, came in and turned on the TV and of course it didn’t mess up. He went outside and said he would check the cables around the house. End result: of course nothing was wrong and then he said that a maintenance man would come out and check the cables on the poles along the road. Like that was going to happen!

As a pre-warning to others; if the maintenance man steps one foot in your door, there is a $50 charge, even though the problem is Comcast Cable, but you are not told of this charge by a customer service person until it shows up on the statement. It took many, many minutes and then talking to a supervisor to finally get the charge deleted.

You know that when you are a captive audience, there is not much choice, and the big corporations couldn’t care less. It seemed as though when we complained, the problem became worse.

I think television is headed for an electronic meltdown in the sky (I hope) and the mucky-mucks in charge will get their just muck for firing all their employees. But I digress…

AUDREY LOAR
Camino

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