Friday, April 18, 2014
PLACERVILLE, CALIFORNIA
99 CENTS

Comcast problems

EDITOR:

What has happened to Comcast? I think they have bitten off more than they can chew.

For many months, at least since the beginning of 2012 (I have been keeping written notes since May 2012), at approximately the same time every day, the TV goes bonkers. Lines go across the screen and then the picture is like a scrambledpuzzle and disappears. Then the same message comes on the blank screen — “One Moment Please. This channel should be available shortly.” And has the same reference number each time, which doesn’t mean a thing to the Comcast employees.

This starts either from around 7:30 or 9 a.m. every morning or around 7:30 or 8 p.m. every night. It could be off several hours. Either a person can’t watch the news in the morning or can’t watch a lot of the shows at night. These are the main channels that are affected, but not the advanced, special or shopping channels. A person can call the Comcast office, but no one there seems to know anything and has no clue as to the reference number. They will send a maintenance person out but will maintain that it is the customer’s fault.

Case in point: Around July, a maintenance man came to the house, came in and turned on the TV and of course it didn’t mess up. He went outside and said he would check the cables around the house. End result: of course nothing was wrong and then he said that a maintenance man would come out and check the cables on the poles along the road. Like that was going to happen!

As a pre-warning to others; if the maintenance man steps one foot in your door, there is a $50 charge, even though the problem is Comcast Cable, but you are not told of this charge by a customer service person until it shows up on the statement. It took many, many minutes and then talking to a supervisor to finally get the charge deleted.

You know that when you are a captive audience, there is not much choice, and the big corporations couldn’t care less. It seemed as though when we complained, the problem became worse.

I think television is headed for an electronic meltdown in the sky (I hope) and the mucky-mucks in charge will get their just muck for firing all their employees. But I digress…

AUDREY LOAR
Camino

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Discussion | 3 comments

  • Bryan ByrdMarch 06, 2013 - 1:28 pm

    Audrey - Sorry to hear that you've been having trouble. Please call me at 916-515-2821 so we can resolve this for you. Bryan Byrd Director of Communications, Comcast

    Reply | Report abusive comment
  • CherylMarch 07, 2013 - 4:18 am

    Comcast is horrible. Saw a comcast truck out front of my house, was out talking to the guy who was climbing the pole so he knew I was home, he put some kind of box on one of the lines and when I went back in the house I had no internet and no phone. I went back outside and he had left. I called comcast and they made me make an appt. for 3 days later even though it was there fault! A friend in Placerville was going back and forth with comcast for 3 months over no signal for her TV. They kept making appt's and didn't show half the time. They tore up her lawn to replace some lines and that didn't work. They kept jerking her around, promising her credits she never got. After 3 months she switched to direct TV and comcast turned her in to a collection agencey because THEY never gave her the credits for the months she never had service. They closed the local office in Placerville. Incompetent company!

    Reply | Report abusive comment
  • Christine S.March 07, 2013 - 8:02 pm

    We too have had nothing but issues with Comcast since we moved in in June. We went 2 months with extremely spotty tv & internet. We were told the cable was good & we could hook up & have instant access.... 2 months of spotty service, they had to come out & run new cable to our house (after re-routing our cable from the box up the street to the box down the street) tearing up our lawn. We are STILL having issues. Just to get them out here the first time I had to call CALL 3 & we were getting calls almost immediately from upper management asking what they could do. We are still having issues, but have to keep notes of what show we are watching, channel, time & what the screen is doing at the time. Unfortunately, they are the ONLY cable company (dish & direct loose signal in storms... been there, done that). What happened to NO ONE COMPANY BEING ALLOWED TO MONOPOLIZE THE MARKET? Something NEEDS to change!

    Reply | Report abusive comment
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