Wednesday, April 16, 2014

EID not really concerned about water conservation

EDITOR: Is the EID REALLY concerned with water conservation? NOPE.

There is something very, very wrong over at the EID … and it’s easily fixed, but what is their motivation to fix it? Well, there’s none!

Like many of you, I have been hearing the rants of water bill increases over the last four years. So, when my water bill steadily increased, I simply chalked it up to rate increases. In October, our water/sewage bill got to a point of absurdity, so I called the EID to complain. They were very accommodating and said my usage appeared to be extremely high and they would send out an auditor. Apparently after the audit, it was discovered we had a very large undetectable leak under the concrete in my back yard. A leak in which the equivalent of a fully open hose was discharging water into a fissure in the ground. The problem is, this leak apparently originated in Dec of 2008. That’s when, according to meter readings, my water usage increased 108 percent from the previous year. Wow … 108 percent increase and no customer service call from EID. We’re not talking “Hey guys! You might want to check your toilets for leaks,” but “Hey guys, is there a fire hose running in your back yard?” What is EID’s motivation for notifying us of high usage and possible leaks? Well, I don’t think there is any.

This is where it gets a bit scandalous … EID makes a little profit on water usage, but where they really make money is on sewage charges. Your bi-monthly sewage bill for the year is based off your usage in January and February. If that usage is artificially high, the EID is making money on every cubic foot of water they say you are using, but not actually running through their sewage system for the entire year. There is no chance for adjustments until the following year’s January and February reading. In our case, I was being charged every two months for 4,760 cubic feet of sewage usage when in actuality, I was running about 1,400 cubic feet through the EID sewage system. Since 2008, I have been overpaying approximately $1,000 per year in water and sewage costs. I was very disturbed for the overpayment, but willing to accept the responsibility for the wasted water. I approached EID for a $1,800 refund on sewage never used. Keep in mind, this water was running into a hole in the ground, not down the drain. Their response for four years of overcharges was a $98 refund. Are you kidding me? At this point, I think there needs to be a serious policy change over at EID. How hard would it be for them to run a report once a year and notify customers of a 25 percent increase in usage? Well, it wouldn’t be hard, except it means less revenue for the EID. What’s more profitable than charging people for services not rendered? It seems to be an acceptable source of revenue at the EID, which is apparently bleeding money out of the ears, eyes, nose and mouth. I will be addressing the EID board at the March 26 meeting regarding this issue and it’s going to be interesting how they respond.

El Dorado Hills

Letters to the Editor


Discussion | 4 comments

  • Jack FridayMarch 23, 2012 - 4:49 pm

    Where is personal responsiblity! Why don't you monitor your own consumption? There is plenty of information out there regarding what an average household should be consuming. You obviously aren't concerned about your own conservation or else you would have become aware on your own inside or waiting until the government or someone else to enlighten you. People should take responsibility and not rely on government. You can easily look up your own consumption and it is also shown on your bills.

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  • J PuffertMarch 23, 2012 - 11:22 pm

    I get frustrated at the thought of over paying bills also. That is why I check them every month, NOT EVERY 4 YEARS. If you want EID to cut costs then asking them check 40,000 water bills and 20,000 sewer bills every other month, just because you are not accountable to do it yourself, is not the way. It will cost thousands of hours and tens of thousands of dollars every billing cycle. Stop blaming others for your water leaks and your laziness.

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  • Debra GouveiaMarch 25, 2012 - 2:02 am

    If water and money is the issue try looking at the bill . I do I look at all my bills and try to lower them ea mth . U r grown up so how come u expect someone to tell u what is going on ? I guess money and water is not important to u . Some bills in ur area are $300 or more and I wonder how many are properly timed and ajusted to weather? OH what a darn waste of our resourses. A responsible water user. Hope this will teach u and it was a costly lesson. EID User.

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  • SHMarch 27, 2012 - 11:32 am

    While I agree that we should all be reviewing our consumption - his request is perfectly valid. Its not like he's asking EID to review "40,000 water bills and 20,000 sewer bills every other month" all manually by hand. Everything is monitored electronically and they have plenty of reporting capabilities. They could easily notify a consumer of any unsual patterns. If they have the capability to do so, they should. Its called customer service. Just because he can (and should) monitor his own usage doesn't mean EID should be allowed to fall asleep at the wheel

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