My mother, 94, has lived most of her life in Placerville, the last 30 or so in Shingle Springs Mobile park. We recently had to move her because she was no longer able to be by herself. Her mobile wasn’t worth anything, and we actually had to pay to have it removed from the park. We are in the process of applying for Medi-Cal for her so we can help in her care.
A couple of months ago, Kamps Propane sent her a past due bill of $8. Evidently the close out and shut off dates did not coincide. When Mom asked me about it, I honestly thought it was a joke — at best a mistake. I called Kamps and was rudely told that the $8 needed to be paid. Kamps has sent the matter to collections!
What has happened to customer service? Is it worth the $8 to have someone follow the matter? Mom has paid every bill every month without skipping a beat; it would be common courtesy to write it off. Do you need to harass a 94-year-old, almost deaf, almost blind woman who has entered dementia?