It’s 4:55 on a Friday afternoon. You’re driving down the freeway and suddenly your car starts wheezing and choking as it rolls to the side of the road and dies. Then it hits you that you’re in for a motorist’s worst nightmare : you’re stuck and by the time the tow truck arrives all the repair shops will be closed. HELLLLP!
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Not to worry. There is now an auto repair shop in El Dorado County that is open until 10 p.m. to handle all those after 5 breakdowns as well as ongoing repairs and service work.
Called Autotronics, the Cameron Park auto repair shop has been offering the usual 8-to-5 service for almost 12 years. But then Rick Pitzner, general manager of Autotronics, noticed that often as he was getting ready to leave for the day, somebody would show up needing an emergency repair job and nobody was around to help them. So he and the shop’s owners — Rod and Serena Posner — decided that it might be a good idea to extend repair services into the evening.
So since January Autotronics has been open from 8 a.m. to 10 p.m., Tuesday through Friday. On Mondays and Saturdays they are back to their usual hours of 8 a.m. to 5 p.m.
The additional evening hours now makes Autotronics the only auto repair shop in the county open until 10 p.m.. Generally they guarantee cars will be repaired overnight unless they can’t get the parts or if the car needs more extensive work, such as an engine overhaul. For those customers, they can offer them a loaner car at $15 a day plus gas until the repairs are finished. They also have free shuttle service within a 5-mile radius.
Rod said the extra hours have been good for everyone. It’s meant he’s been able to hire four more staff in the last two months and customers appreciate it as well.
“In this economy, everyone is busy and everyone is working extra hours,” he said. “They may not have a breakdown, but being open until 10 makes it easier for people to drop off their car and not have to rush here from work to pick it up by 5 p.m. Instead they can run other errands, pick up the kids, have dinner and then come by for the car later in the evening.”
There is also a key drop service for people who want to drop off their car after hours and for El Dorado Hills residents there is a concierge service at 3911 Park Drive. Customers leave their cars at that location and the cars are then driven to Cameron Park for servicing. Once the work is done, the car is driven back to El Dorado Hills. Customers can also have their cars detailed at that location.
Customers are very appreciative of the high level of customer service and workmanship that the auto repair shop offers.
John Tubb, who lives in San Jose, is one of those customers. He and his wife were on their way to the Red Hawk Casino on Feb. 17 when the manifold cracked in their car. Since the car repairs required more time than expected and Tubb needed to be back in San Jose, he got a loaner car and came back later to pick up his car.
“They are very customer service oriented. Very thorough. They are the best repair shop I’ve ever had. I recommended them to my brother who lives in the county,” he said.
Gary Pash of El Dorado Hills, has used Autotronics repeatedly. “They are very friendly and trustworthy,” he noted. “I have a lot of confidence in them. Things are done on time and they have a free shuttle service. They are also very obliging. I was going on vacation and I needed some radiator work done in a hurry. They squeezed me in so I could go on vacation as planned.”
All the mechanics at Autotronics are ASE Certified, meaning they have met all the requirements for certification by the National Institute for Automotive Service Excellence. The company is also AAA Club-approved and they warranty their services for two years or 24 months not including maintenance work. There is even a Million Mile Member club that customers can join which gets them a variety of free or reduced priced services in return.
The owners of Autotronics are also heavily involved in the community. The Posners hold a women’s car care clinic once a year on the basics of caring for a car. Their next one will be in October. They help support the Blue and Gold Oak Ridge High School booster program, the Ponderosa High School sports program, the Boys and Girls Club, and the local Food Bank. They also collect used cell phones and donate the money they receive to breast cancer research and collect used shoes for poor children in Mexico.
The family-owned repair shop is located at 2544 Merrychase Drive in Cameron Park. People can request appointments online by going to their Website AutotronicsRepair.com or by calling 530-676-2200.