Open letter to Ms. Kelly Segura, Accounting Supervisor, City Of Placerville, 3101 Center St.:
We have a problem and need your help. As a very nice lady in your office (Suzanne) told me, you’re the only one who can be of assistance. As Mel Brooks said, “It’s good to be [Queen]!
As I’m sure most residents in Placerville are, we’re unhappy with our water bill. But we’re even unhappier than most, we think.
Enclosed please find a copy of our 9/10/10 water bill. As you can see, our most recent billing period totaled $833.33. That’s almost twice the average of the $430 for similar homes in our neighborhood (at least the 10 or so who use the same gardening service we do).
Unofficial testing shows we have no leaks (the meter doesn’t move at all when we’re not doing anything “water-wise” and/or not at home).
Since it can’t be seen from the street, we let our back yard go fallow a long time ago. Since there are only two of us living here, we do just three loads of laundry a week.
We run the dishwasher twice a week, if that. Having survived the 1976 drought, we only “Flush it down if it’s brown, let it mellow if it’s yellow.” Unless we have guests coming, of course.
In other words, I promise you we are not using, and have never used, twice as much water as our average neighbor. Probably not as much.
When I shared my concern with three of our fine City Council members at a gathering last weekend (full disclosure: two are also personal friends), they said, being familiar with our home and lifestyle, it just wasn’t possible.
Unless . . .
(1) We have one of the several “faulty meters” in the city (e.g. the lady in our neighborhood who, I’m told, enjoyed an unusually low bill for many months, but has since gone from about $75 per billing period to over $300 now with her new meter). So I ask, could the errors be cutting both ways?
(2) Or our rate was “reset improperly” . . . whatever that means.
Understand, Suzanne held “the company line” very well, while pleasantly telling me, in so many words, that “It is what it is,” unless you decide differently. So I’m humbly asking you to decide differently.
Please know that, if everyone in our neighborhood were paying $833 per billing period, you wouldn’t hear a peep out of us . . . except for our marching on City Hall with torches and pitchforks, of course.
And, if we were actually using twice as much as our friends and neighbors, same thing. But we’re not.
The problem/mistake is somehow on your end . . . and I respectfully ask you to correct it or do whatever you have to do to make it right.
We thank you in advance for any consideration you give to our request.
BEN and GIGI GAY