Monday, April 21, 2014

Ned Carnett: ‘No. 1 in the No. 2 business’

KMK_0111 ec

THE CARNETT FAMILY, from left to right are Ned, Steven and Delores as they pose in their truck yard for their septic tank business based in Placerville for 40 years. Democrat photo by Krysten kellum

From page SOS17 | December 31, 2012 | 2 Comments

 “They keep telling us to raise our prices,” said Ned Carnett, 69, owner of Ned Carnett Septic Services located on Union Ridge Road in Placerville. “If you bring up your price, your profit margin is higher. But we don’t look at it as, ‘We’re going to make so much money for this job.’ We have an obligation to our customers.”

As with many local businesses, Ned Carnett Septic Services has felt the crunch of recent economic times. From lawn care to cleaning air-conditioning filters, local homeowners have a lot to worry about. Unfortunately, when times are tough, maintaining their septic systems often gets placed at the bottom of the list.

“The housing market dropped and the phone stopped ringing. We lost 50 percent of our business,” said Delores Carnett, 65, Ned’s wife and partner in the business. “We had to lower our prices in the hopes of getting more jobs. People were even trying to do the jobs themselves.”

But Ned and Delores, along with their son and partner, Steven, 42, know how important it is to maintain a septic system properly. A septic system is an underground tank with two compartments — a solid side and a wastewater side — where sewage is stored and decomposed by anaerobic bacteria. In a healthy system, as sewage flows into the tank, solids settle into one side while wastewater flows to the other. The solids are stored until they break down or are removed. The wastewater is purified by enzymes in the tank and then gradually released to a “leach field,” an area of land — usually “a ditch covered with gravel ”— where final treatment occurs in the soil.

Unfortunately, not all waste can be decomposed by the bacteria in a septic tank. Over time, the solids build up and must periodically be pumped out. Otherwise, they can flow into the wastewater side, causing system failure and contamination of the leach field. In addition, moist toilettes, even those that manufacturers mark “flushable,” don’t break down. This is where Ned and Steven come in.

“Depending on how you use it, most tanks need to be pumped every three to five years,” said Steven. “We try to determine what our customers’ needs really are and work them there. We’ll try to talk customers out of a job if they don’t really need it.”

Ned agreed. “If you’re out there trying to talk them out of a job, they’ll talk themselves into it. It’s all about how you treat people. If you’re sincere and really try to help customers, they recognize that.”

Genuine care is just one of the things customers can count when dealing with Ned Carnett Septic Services. Ned has been in the business since he built his first septic truck more than 40 years ago, and since then it’s been a business where everyone, including the customers, is family.

“Because we’ve been here and been in the same location for a long time, we get a lot of repeat customers. We have more experience than anyone by far, and we’re not just sending anyone out there to help you,” said Ned. “I had a lady call me the other day who I hadn’t helped in 40 years, but, still, she remembered me.”

Steven laughed and agreed. “People tell me all the time, ‘I thought your dad was going to come . . .’”

In addition to residential septic tank inspections and pumps, Ned Carnett Septic Services performs septic inspections for real estate transactions and refinancing homes. It’s just one more way Ned Carnett Septic Services demonstrates that they care, and a secret to the company’s success over the years.

“We have a quick response time and treat our customers like friends,” said Delores. “We’re nice to people and are committed to keep prices low when times are like they are now. We offer expert advice and, if we’ve ever been able to help you, we’ll be here when you need us again.”

Jessica Cyphers


Discussion | 2 comments

  • Discount Business Class AirMarch 06, 2013 - 8:24 pm

    Wow, great report. I always liked travel reports because it is better than other experimental reports.Thanks for such a post. I will keep visiting your site once a week. :) Discount Business Class Air

    Reply | Report abusive comment
  • Discount Business Class AirMarch 06, 2013 - 11:37 pm

    I do believe all of the concepts you have introduced on your post. They’re very convincing and will definitely work. Nonetheless, the posts are too brief for novices. Could you please lengthen them a little from subsequent time? Thanks for the post.

    Reply | Report abusive comment
  • Recent Posts

  • Enter your email address to subscribe and receive notifications of new posts by email.

  • .


    CTE a pathway to higher wages, higher-demand jobs

    By Wendy Schultz | From Page: A1

    Heard over the back fence: Earth Day at the library

    By Bob Billingsley | From Page: B1

    Air quality rating up in the air

    By Chris Daley | From Page: A1

    GDPUD: Budget and GM are top topics

    By Dawn Hodson | From Page: A1, 1 Comment

    Mountain lion seen in Placerville

    By Dawn Hodson | From Page: A1, 4 Comments

    New top 10 fugitive could be in area

    By News Release | From Page: A3

    Community Action Council seeks new member

    By Health and Human Services Agency | From Page: A3

    Rattlesnake Avoidance Clinics May 3-4

    By Hangtown Kennel | From Page: A9



    Belltower: El Niño or el nada?

    By Michael Raffety | From Page: A4 | Gallery

    The balancing act: Save the whales

    By Larry Weitzman | From Page: A4

    Retain Joe Harn as auditor

    By Mountain Democrat | From Page: A4, 10 Comments



    Tell the truth, don’t confuse voters

    By Letters to the Editor | From Page: A5

    Local petitions circulating

    By Letters to the Editor | From Page: A5, 6 Comments

    Chess club

    By Letters to the Editor | From Page: A5

    True Christian

    By Letters to the Editor | From Page: A5, 1 Comment



    Sports Scene: April 20, 2014

    By Democrat Staff | From Page: A6

    All Star team shows competive balance

    By Special to the Democrat | From Page: A6

    Australian rugby team visits Cameron park

    By Democrat Staff | From Page: A6 | Gallery

    Roundup: Cougars drop finale

    By Democrat Staff | From Page: A6

    Red hot Rico Abreu blazes to victory

    By Gary Thomas | From Page: A6

    Schedule: April 21-26, 2014

    By Democrat Staff | From Page: A6

    Rains to present at AMA conference

    By David Albee | From Page: A7



    As we were: Supervisors can’t decide

    By Ken Deibert | From Page: B2

    Spend time in River City

    By Wendy Schultz | From Page: B2 | Gallery

    Cantare Chorale seeks new director

    By Cantare Chorale | From Page: B3

    Help with healthcare decisions

    By Snowline Hospice Thrift Stores | From Page: B3

    Time to enter El Dorado County Fair

    By El Dorado County Fair | From Page: B3

    Volunteers needed for day of service

    By Mimi Escabar | From Page: B10



    DUI Log: Feb. 28-April 3

    By Cole Mayer | From Page: A2

    Lake levels 4-17-14

    By Michael Raffety | From Page: A2



    Dianne Johnson

    By Contributor | From Page: A2

    Michael R. Sponsler

    By Contributor | From Page: A2

    Daniel Bish Sr. funeral notice

    By Contributor | From Page: A2


    Real Estate




    By Contributor | From Page: A8

    New York Times Crossword

    By Contributor | From Page: A8

    Horoscope, Tuesday, April 22, 2014

    By Contributor | From Page: A8

    Horoscope, Monday, April 21, 2014

    By Contributor | From Page: A8

    TV Listings

    By Contributor | From Page: A8

    Speed Bump

    By Contributor | From Page: A8


    By Contributor | From Page: A8


    By Contributor | From Page: A8


    By Contributor | From Page: A8

    American Profile Crossword

    By Contributor | From Page: A8